Smithaven Dry Cleaners at 125 Alexander Avenue, Lake Grove, New York.

I have been usng them for 15 years and had a few problems with pants not being pressed properly and such. Now I have the worst problem. I brought them a new long dress to be steamed. Never worn before. I picked it up on Thursday morning and flew out of town for a wedding. When I arrived at the Hotel and unpacked the dress was stained in three places. I called them and asked what I could do with no satisfaction as there was no one that spoke understandable English. I had to buy a new dress to wear that Sunday. I brought the dress back today and their solution was to clean the dress for no charge. They refuse to take responsibility even though the gentleman that steamed it said he can't remember seeing the stains. I told them if the stains do not come out they should reimburse me for it. They suggested I bring it back to the store. If they want to do that and give me the money that's their decision, but I am not going to lie and compromise myself. This is unacceptable and I will never use or recommend them again.